ING Totally Sucks!

Hi Scott,
 
Let me count the ways that ING sucks. Their customer service absolutely sucks. Their security sucks (a four-digit passcode, really?), and now they are dropping their international ATM rebate, which TOTALLY sucks because I’m heading overseas soon. Are you still in the ‘orange army’ or, like me, do you think it sucks too much?
 
Angela
 
Hi Angela,
 
So I had my own sucky experience with ING a while back.
 
They called my wife about suspicious transactions on our account.  
 
It turned out the suspicious transactions in question were actually payments we received.
 
Odd, right?
 
Yet it gets odder.
 
The dude from ING kept asking what the payments were related to, and my wife answered that she honestly had no idea. Then I remembered I’d sold some sheep troughs on eBay, and that was the transaction in question. It was all very … sheepy.
 
So what do I think of ING?
 
Well, these days ING is a lot like U2. The Joshua Tree was an awesome album, edgy and original … but now they’re just a little bit same, same, lame. There are better accounts on offer. 
 
Still, their online saver is currently paying 5.25%, and they don’t charge transaction fees. And as for them ditching the foreign ATMs, well, I’m as likely to use that as I am to listen to All That You Can’t Leave Behind.

Scott.

Is My Money Safe?

Hi Scott,

With another bank failing in the US, it’s starting to feel like 2008/2009 once again. How safe are our banks, and our money in the banks?

Jenny
 
Hi Jenny,
 
Don’t worry, the money in our banks is safe.
 
The government’s Financial Claims Scheme protects depositors up to $250,000 per account holder should your bank, building society or credit union go belly up. (And if you have a joint account, each account holder is entitled to the guarantee.)
 
But it only applies to one account at a particular institution. So, if you’ve got more than $250,000 you should think about spreading it around different institutions, so you’re covered by the scheme.

Scott

How to earn 3% on your savings

Hi Scott

There’s a new app called Blossom that just has popped up. It’s still in the testing phase, but my fiancé has been invited to test it out. It’s targeting 3% returns on savings, and you can deposit and withdraw money at any time without any fees. It’s apparently a fixed-income investment without the restrictions of being locked in long term, like with other investments, and it’s backed by JP Morgan. It almost feels like an external high-interest-earning savings account. In the current climate of very little interest earnings on other normally high-interest-earning savings accounts, this all sounds very appealing for parking your savings in. So ... what’s the catch?

Cheers, Belle

Hi Belle,

I took a look at Blossom and it has a very Gwyneth Paltrow candle-like vibe to it:

“Plant the seeds and watch your savings Blossom each day”, whispers the pastel-coloured website.

In fact, the only thing I think you’ve planted, Belle, is this question.

Level with me: you work for Blossom right?

After all, what sort of reader says “it almost sounds like an external high-interest-earning savings account”?

Anyway, the catch with Blossom is that you are not protected by the Government deposit guarantee (of up to $250,000). In other words: if things go bad, you could lose your money.

Will they go bad? I have no idea. Generally, fixed-income investments are quite secure.

Still, the fact is that you’re taking on more risk, which is why they’re targeting a higher rate of return.

And that’s the rub: while they’re targeting a 3% return (after their fees) — that’s not guaranteed.

So the question you need to ask yourself is a simple but important one:

“Am I willing to take the extra risk to earn at best an extra 1.5% per annum?”

Personally, I’m not. It’s just not enough of a return to justify leaving the warm embrace of the Government.

Scott.

Reminder: I first wrote about this years ago and highlighted the low costs. Today there are better deals on offer. How do I know? Because my readers constantly email me about them! So before you do anything, do a quick google.

Following My Dream

Hi Scott,

I am trying to follow my dream of buying my own home before I turn 30, even though I am on an average wage. But my accountant recently put me in touch with his property advisory team and they are adamant I should buy an investment property (with their help) as a way to pay less tax. It has got to a point where I have started ignoring their calls as they just will not listen to me. Am I being too stubborn or am I doing the right thing?

Tash

Hi Tash,

Interesting predicament.

Here’s what I’d email your accountant (feel free to use it):

Dear Mr Accountant,

I’m breaking up with you and your firm, effectively immediately.

It’s not me, it’s you … and your salesmen mates who keep hassling me.

Seriously, they remind me of a desperado date I’ve been on before (I know they only want one thing, and they won’t take ‘no’ for an answer).

It’s all a little creepy and, dude, I just don’t need that from my bean-counter.

Regards, Tash

If you have an uncomplicated set-up (pay-as-you-go job, no investment properties), you should be able to complete your tax return with myTax through myGov. And if you need to maximise your deductions, check out the ATO’s myDeductions app.

Put the money you save towards your house deposit, not these clowns.

Scott.

Teenage Terms and Conditions

Hi Scott,

Recently my 13-year-old son received a letter from the ANZ bank with a new debit card and the promise of a PIN to follow. The problem is, his mum and I knew nothing about it! My son had organised the whole thing by himself, from the initial online application to the in-branch ID verification. We were horrified — how is this possible? So I went with my son to the bank and asked the teller if this was true. They called the manager, who said ‘yes’. I still don’t believe it!

Chris

Hi Chris,

I spoke to the ANZ and they said:

“Customers from 12 years old are able to open an everyday account; however, we only offer EFTPOS cards rather than VISA debit cards for anyone under the age of 14 years.”

In other words, they’re like any business looking for customers. And their aim is to convert these kids into highly profitable customers, which is where the problems begin.

Sure, it would be dandy if all the banks signed a charter that they won’t push products on kids under the age of, say, 21. Yet that’s a pipedream. Besides, there are plenty of other sharks that will bite our kids (hello Nimble).

A more practical approach is to build the financial confidence of every Australian kid before they leave school.

(I’m working on that.)

But, Chris, this isn’t about ANZ. Please don’t make it about them.

This is about your son being a total go-getter.

Seriously.

You should be bragging about his initiative to anyone who listens. Let him overhear how proud you are.

How many parents of a teenager would LOVE to have this problem?

In my book The Barefoot Investor for Families, one of the challenges in the Barefoot 10 — the 10 things you want your kid to do before they leave home — is to set up a low-fee bank account. Another is giving them your utility bills and bank bills and paying them a commission if they can get a cheaper rate.

Embrace it!

Scott.

ING Makes Life Difficult

Hi Scott,

Today I received an email from ING (I am sure you did too) saying that in March 2021 there would be an extra criterion to meet to get the best interest rates for the Savings Maximiser — at the end of the month your balance has to be more than what it was at the start of the month.

What annoyed me was that it was framed as a great opportunity for customers to save, even though it is clear the bank wants to make more money and pay less interest! I called ING to give my feedback and was told it is what all the banks are doing. Is that true?

Full disclosure: I am someone who will be disadvantaged by this for a time as I will be going on maternity leave. We have saved hard into our ‘Fire Extinguisher’ account to cover the period I won’t be working. We won’t be able to save more during this time, meaning we won’t qualify for the best interest rate. Maybe I am getting more worked up over this than I need to be, but I would appreciate your perspective!

Bec

Hi Bec,

This move by ING reminds me of a girl I once dated at uni.

When we began dating, things were simple, open and transparent.

Yet it got way more complicated as time went by ...

“Are you going to the pub to avoid me?”

“Don’t you dare pat my cat like that.”

And my favourite: “What do you mean when you say ‘good morning’?”

In the end, there were so many emotional hoops to jump through, it all became too freaking hard.

ING is fast becoming like my ex-girlfriend.

I was attracted to them because of the simplicity: they paid a leading interest rate, with no fees.

Unlike other offerings, they didn’t play those teaser rate and ‘bait and switch’ games.

Well, until now.

Their marketing guys have obviously decided they’ve got enough customers, so from March 1 they can afford to burn off a few, and trust the majority will stick.

So, Bec, I called up ING and spoke to them on your behalf.

They told me they plan on paying a higher rate of interest than they are now (though they wouldn’t confirm how much it would be).

They also said, “You know, Scott, technically you could transfer a single dollar and still get the interest”.

Yet that just gave me flashbacks to my uni dating days.

I mean, why make us jump through hoops? We’re already going steady!
So, Bec, what to do?

Well, many people may be better off with ING’s higher rate. But in your situation, you’re probably better off with UBank, Up, or even ME Bank, who don’t (yet) play these silly games.

Scott.

Reminder: I first wrote about this years ago and highlighted the low fees. Today there are better bank accounts on offer. How do I know? Because my readers constantly email me about them! So before you do anything, google the best accounts on offer now.

My eye-watering returns

When I look at my bank balance these days, I have the same reaction as getting a COVID test up the schnozz: 

Eye-watering pain. 

See, as a lifelong saver, it pains me to see the amount of interest I’m earning on my so-called ‘high interest online savings accounts’: a tearful 1.5% per year. On a lazy 10 grand that’s a whopping $150 a year. 

Ouch! 

But I guess that’s better than nothing, right? 

Actually it’s worse: after I pay tax on the interest, and then account for prices rising (inflation), I’m in the red. 

Yep, the money I have in my savings account is guaranteed to lose me money.

And remember, that’s with me earning a (relatively) decent 1.5% per year. If you’re saving with one of the Big Four, you’re probably not even earning half that. According to comparison site Mozo, over the last six months banks have cut the interest on 1,479 savings accounts and term deposits. And they’re likely to keep cutting, with the Reserve Bank of Australia (RBA) considering another rate cut as early as next month. 

When will it end?

The RBA has said that it expects rates will be low for the next three years. At least.

Pass me a hanky, Daddy’s got a nosebleed!

Yet don’t cry for me Argentina. Of all the people who write to me, there are two groups I feel most sorry for: young people saving for a house deposit, and retirees trying to live off term deposits.  

While they’re at opposite ends of the limbo stick of life, they both ask me the same question: 

“Should I invest some of my savings in the sharemarket?”

You can see their logic. After all, the week after last the share market went up over 5%. 

In a week!

However, my answer is always the same:

Never invest money in the share market that you’ll need — or think you may need — in the next five years. It’s just too risky. Chances are you could lose a chunk of your money. When you think of it that way, 1.5% doesn’t sound so bad after all, right? So keep your short-term cash in a boring savings account that’s covered by the government guarantee (up to $250,000).

Still, I know it sucks.

To deal with the post-traumatic stress of low rates, I’ve had to reframe the role that cash plays in my financial life. What cash buys me most is peace of mind. It gives me options in a time of crisis. And if there’s one thing we’ve learned in 2020, it’s that the world is a very unpredictable place. 

And that’s the rub: interest rates are said to be at their lowest levels in 5,000 years (and remember the pharaohs didn’t even have AfterPay). This is discouraging people from saving, and encouraging them to borrow up big and take risks. History tells me this will (eventually) end in tears.

Tread Your Own Path!

Newsflash: CommBank Sucks

Scott,

I have just received an email from the Commonwealth Bank that has left me furious. Without my consent they have reduced my home loan repayments to the minimum amount, to ‘help’ me during COVID-19. This change is promoted in the email as coming from the goodness of their community-spirited heart. I am gobsmacked there is not even an ‘opt out’ button. Instead you have to wait until May to change repayments back to the level you want, by which time most of us will have forgotten, and will then coast along for the next 20 years paying more than we should. Is this as dreadful an act of corporate greed dressed up as charity as it seems to me? 

Belinda

Hi Belinda,

No, I think you’ve nailed it.

Last year Commbank crowed about their plan to spend $5 billion on technology to serve their customers better.

Look, I’m no geek, but surely that’s enough dough to make a button appear on your internet banking that says:

“Click here if you want to reduce to making minimum repayments because of the Corona Crisis. Otherwise continue making higher repayments, you bloody legend!” (Or something like that.)

This behaviour reinforces my golden rule: don’t get between a bank and a bucket of money.

So what can you do?

Well, if you’re employed, right now is a once-in-a-lifetime opportunity to get the banker off your back. And, as I’ve long said, there are only two ways to pay off your mortgage faster:

Make extra repayments (well, CommBank have temporarily buggered that one), or get a lower interest rate.

So check out online lenders, some of whom are 20% cheaper (or more) than CBA’s standard variable offering.

It’s almost as easy as clicking a button.

Scott

Are the Banks Going to Collapse?

Hi Scott,

Do you think any of the banks could collapse? I've heard people saying we should remove our savings. Won't that make their closure more likely? What's your advice? 

Brad

Brad,

I’ve been getting this question a LOT this week. It’s actually quite understandable in the current environment where people are being tasered for toilet rolls. However, the answer is ‘no’, I don’t believe the banks are going to collapse. And even if one did, the Government stands behind them with its $250,000 guarantee on authorised deposit-taking institutions. So there is no need to start stashing your cash alongside your toilet rolls. 

Scott

Help! I'm with 28 Banks

Hello Scott,

I am with 28 different banks (including credit unions). Some charge monthly, some are purely online. I was wondering what you would recommend as a single bank — who I’m probably with already — to consolidate it all together. I am also with MyBudget, who are helping me with my unpaid bills. I am 35 years old and earn $82,000. What should I do?

Brad

Hi Brad,

You seriously have 28 different banks?!

What do you use for a wallet — a suitcase?

People see you down the street: “There’s Brad at the ATM again, rifling through his suitcase of debit cards ... trying to remember which one has the money on it.”

Then again, some people collect stamps, or tattoos, or husbands, so whatever floats your boat.

Now you can have 28 banks if you really want … but one MyBudget is way too many.

MyBudget is just awful.

If you’re broke and can’t pay your bills, you sure as hell can’t afford to spend thousands of dollars a year on a glorified budgeting app. (I wonder if MyBudget suggests that their expensive ongoing fees are the most important bills that need to be paid?!)

Now, after years of promiscuous banking, you want my advice on being a banking bachelor?

Well, you should give your rose to whichever bank you want. After all, all authorised deposit-taking institutions (ADIs) are covered by the Government’s deposit guarantee up to $250,000, and none pay any interest worth crowing about these days. Yet if you really want to get a handle on your money you need to focus: after you’ve chosen your one and only, set up different savings and spending buckets, and begin banking on yourself.

Scott

Problems with ING

Hi Scott,

Last week my husband and I were hit by scammers, who “ported” (transferred) all our business mobiles from Telstra.

We contacted Telstra, who assured us that our mobiles could be recovered, and that they would report the matter to their fraud department. Little did we know what was to happen next … The scammers found our details on social media, and once they knew our dates of birth and address they hit all our bank accounts.

Thankfully, ANZ and CBA blocked them first go. Yet ING gave them access to all our accounts! With ING, all the scammers needed was to recover the customer number: there were no security questions asked — maiden name, school I attended, favourite pet, nothing!

All our savings, including our redraw facility, were drained within three days: a total of $15,000.

ING does have an “online security guarantee” but they are not honouring it because we did not notify them on the day our mobile was scammed!

I know you are one of their biggest supporters, but after banking with ING for 15 years (and I must admit it’s the best little savings account I’ve ever had) I’ve now lost all respect for them.

Please help me to get ING to upgrade their security. After all, what are the security questions for if you don’t need to use them?

Gina

Hi Gina,

What a horrible situation!

Now let’s get a couple of things clear:

First, I have zero association with ING, other than being a fellow customer.

Second, what you’re talking about is identity fraud, which affects thousands of people (and every major bank).

Still, I called ING and asked them, “Why doesn’t ING ask security questions like the other banks do?”

They told me that they have disabled their online retrieval function, which means that they now force customers to call the contact centre, where they are faced with additional security questions.

They also assured me they had a dedicated team that constantly monitored and updated their security. Finally, it is totally outrageous that they declined to refund you … so I asked them about that too. Thankfully, they have now agreed to fully reimburse you for your losses. As they bloody well should.

Scott

Reminder: I first wrote about this years ago and highlighted the low fees. Today there are better bank accounts on offer. How do I know? Because my readers constantly email me about them! So before you do anything, google the best accounts on offer now.

I Am Adrian’s Mum!

Hi Scott,

In response to your column last week about the Commonwealth Bank’s school banking program, I am “Adrian’s mum from Year 4” and I’m also the school banking co-ordinator for the primary school. Yes, I am a volunteer. In fact there are four of us who volunteer on a regular basis. Even though I run the program, I support the idea of removing big banks from school banking programs and have watched with interest the changes you are trying to make in the sector. But the one thing that keeps the program going at our school is the kickback from the bank — around $800 a year. It is more than some of our other fundraisers! Anything that brings in dollars to the P & C is going to be difficult to get rid of.

Rita

Hi Rita,

I totally understand that the money Commbank pays cash-strapped schools is welcome.

Yet the point is it comes with strings, and it’s your kids who’ll pay for it in the end.

Part of my submission to ASIC will raise your point, and I’m going to add that we need the government to put some money into this.

I’ve always said the CBA understands the value of our kids — it’s time our government did too.

Scott

Tired of earning less than 3% on your money?

I’ve got an old bloke who comes out and services my tractor.

Mostly we talk about hydraulics, but the other day he rifled through his overalls and pulled out an ad he’d ripped from a newspaper. Then he handed it to me with his grease-stained hands.

The ad was from an outfit called “IPO Wealth”, whose tagline is: “Are you tired of earning less than 3 per cent p.a. on your idle money?”

“They’re paying 5.3 per cent for a 12-month term deposit,” my mechanic mate said.

(It turns out he’s an old cocky who has the proceeds from the sale of his farm invested in low-earning term deposits, which is enough to qualify him as a “high net worth investor” suitable to invest with IPO Wealth.)

I studied the ad, which had a picture of a Great Dane towering over a hairless chihuahua.

“What do you think?” he asked.

“I think you’re the chihuahua!” I laughed.

He did not.

“But it’s a term deposit … so it’s safe, right?” he said tentatively.

“Well, that depends,” I replied. “Where will they invest your money?”

He shrugged his shoulders. I shrugged my shoulders.

Then he snatched the paper back from me, stuffed it in his overalls and turned back to the tractor.

Awkward.

So later that night I did some research.

It’s clear that IPO Wealth is marketing its product as an alternative to term deposits.

“The fund is considered by our investors as an attractive alternative to term-based investments, investment property and stock market investments”, their website says.

And it’s clear they’ve spent a shedload of money on advertising, including creating infomercials with appealing retired women talking about their investments with IPO Wealth.

And it’s also clear it’s working: IPO Wealth says it has taken $100 million in deposits in the past two years.

So where is all that money invested?

Well, it’s hard to tell. The fund lends depositors’ money on to a related party, a privately held investment group called Mayfair 101.

Mayfair 101 says its policy is “not to publish a list of its entire investment holdings as many of these assets are private companies”.

Bugger that!

So I got on the phone and spoke to them directly, and they confirmed that Mayfair 101 has spent $31.5 million buying Dunk Island (an island south of Cairns that was wiped out by Cyclone Yasi in 2011) and has also invested in various cryptocurrency-related companies, a food app, and a host of other investments across 11 countries.

My old mechanic mate clearly didn’t understand that this was not a traditional bank term deposit (which would be covered by the government’s bank deposit guarantee if something goes wrong).

Yet I totally understand his frustration: with interest rates at all-time lows, it’s bloody hard for retirees trying to live off their interest.

My worry is that income-poor retirees could be sold a pup:

They may believe they’ve got a Great Dane guarding their money … only to find out later it’s a hairless little chihuahua.

Tread Your Own Path!

It’s time to knock out Dollarmites

Today I feel like a financial Rocky Balboa.

See, I’ve been fighting CommBank’s Dollarmites for 15 long years … and haven’t so much as landed a punch.

By rights, my trainer should have thrown in the towel and put me out of my misery.

After all, I’ve been fighting a $142 billion company, with 50,000 employees.

Yet I am the Italian Stallion (or the Barefoot Brawler?), so I kept on fighting!

And like all good cliched underdog stories, I’ve finally landed my first punch:

ASIC has officially launched an inquiry into school banking and is inviting public submissions.

Bam! Right on the kisser!

The deadline for entries is 31 October, so I’m busy writing a ‘knock-out’ submission.

Yet to do that, I need a favour from you.

I want your thoughts on Dollarmites. All you have to do is complete a two-minute survey on my website: barefootmoneymovement.org.au

I’ll include all reader responses as part of my submission.

Oh, and there’s one more thing.

While I’ve written War and Peace on Dollarmites, I’ve never actually seen it from the inside — that is, I’ve never run a Dollarmites school banking program.

How can I do a killer submission without having seen the other side of the coin?

Here’s the story: CommBank’s school banking program may reportedly be worth $10 billion to the bank, yet they’re such scrooges they don’t even pay people to run it!

Instead, the school has to rope in Adrian’s mum from Grade 2 to run the program as a volunteer.

Yes, Adrian’s mum is the bag lady for a bank that made $8,600 million in profits last year!

Well, Adrian’s mum, you can relax and get a mani pedi. I will personally volunteer to come to your school and run the program for a week.

(Disclaimer: I’m not giving away any stupid corporate-coloured toys and I’m not wearing a mascot suit, though I’m happy to teach your students and teachers my version of financial education.)

They’re on the ropes: it’s time to get the eye of the tiger!

So, Barefooters, head over to barefootmoneymovement.org.au and fill out the two-minute survey. (And if you want me to run your school’s Dollarmites program for a week, let me know that as well.)

Help me do it for Adrian!

Tread Your Own Path!

My Bank Gave Me $25,000

Hi Scott,

I am 24 and started my first full-time job this year, as a graduate teacher. I am travelling soon and my parents recommended I get a credit card for emergencies. As a Barefooter, I have never had a credit card, only debit. But, as I am planning to have it for travel, not long term, I applied for a fee-free credit card through my bank, ANZ. I have no credit history, no loans (other than HECS), and no assets other than my savings. Lo and behold, ANZ gave me a $25,000 limit! I was stunned.

Penny

Hi Penny,

Sweet Mary Magdalene!

If you were normal, you might be tempted to max that sucker out.

And if you were normal enough to do that, you’d probably be normal enough to make only the minimum repayments, which (according to the ASIC calculator) would take you … 58 years to pay off, and close to $100,000.

So you’d be debt free when you were 82 years old!

However, I’ve got a feeling you’re anything but normal (the fact that you’re emailing me is a good sign). I’m sure you understand that the bank’s aim is to get you into as much debt as they can, for as long as they can.

If you want to cover yourself for emergencies while travelling, here’s what I’d do instead:First, make sure you have adequate travel insurance, and some cash set aside for travel emergencies.

Second, call the bank and make them lower your credit card limit to, say, $5,000 for your trip, and then close it immediately when you get home.

Don’t get sucked into the idea that a high credit card limit helps your credit score: if anything, these days a high credit card limit hurts your chances of being approved for a loan.

Happy travels!

Scott

Big Brother Banking

Scott,

I recently read an article about what CommBank can do with people’s personal data, and I am deeply disturbed. I would be willing to pay a bank to manage my money and do absolutely nothing with my data just for the right to privacy, but that isn’t how the world rolls these days. Then again, I don’t like the idea of hiding my cash in a mattress — and my employer won’t pay me in cash. Do you have any thoughts on this topic? Do I just need to take the metal colander off my head and stop being so paranoid, or is Nineteen Eighty-Four happening already?

Deanna

Hi Deanna,

Commbank aren’t messing around. Earlier this year they announced they’ll invest $5 billion in an app that will give customers ‘nudges’. Do I trust Commbank to nudge me the right way, or will they nudge me from behind? Who knows? Judging by what was uncovered in the Royal Commission, I’m going to put on a tight pair of pants.

Now, to your question, has Nineteen Eighty-Four already happened?

Of course.Big tech hoovers up all our personal data … well almost all our personal data. The one thing they can’t track right now is what we spend our money on. Yet. But, Mark my Zuckerbergs, that’s the precious data they’ll all be gunning for in the not-too-distant future. The banks have finally worked out that they’re really in the technology business, and that they have a giant target on their backs.

Scott

Pass Me a Bucket

I glanced in the rear-view mirror and saw that my six-year-old had crossed arms and a cross face.

“What’s wrong, cobber?”

He screwed up his little face and pointed his finger at a billboard that we were whizzing past.

“Banking Buckets!” the billboard said.

My son had cottoned on to the fact that BankWest has been ripping off the ‘Bucket Strategy’ from my book.

(My Bucket Strategy uses zero-fee transaction accounts and linked online savings accounts.)

He was not impressed.

“They should get their own ideas, Dad”, he said.

“Agreed!” I said proudly.

Then, not long after, ME Bank sent a marketing email showing people how to set up their ‘Splurge’ bucket.

I forwarded it to ME Bank’s head of marketing with the subject: “WTF?”

So while I’m as dark as my son at banks shamelessly piggybacking off my book … there’s also a part of me that’s proud of having made saving something worth ripping off.

The bucket strategy -- which is so simple it can be scrawled on the back of a serviette -- has probably helped well over a million Aussies gain control of their money.

In fact, I’ve created an entire high school money program around them: it’s called ‘The Bucket List’.

I get the teachers to bring large plastic buckets into the classroom. I even had one in Perth who drilled a hole in a bucket in front of his class to illustrate the idea of credit cards putting ‘a hole in your bucket’.

Kids inherently ‘get’ something as visual as buckets. And in the program I tell them that I don’t care who they choose to bank with, so long as they go ahead and set their buckets up. The key is to create a lifelong habit of saving, which of course is the number one rule of creating wealth.

And if you, or your kids, have set up your buckets and started saving, well … as Holden says in their more recent television ads: ‘You Got This!’

Tread Your Own Path!

You Offended me Last Week

Hi Scott,

I just read your Q&A and saw your column on ‘Why NAB employees read my book’.

I am a little offended by what you wrote. You are making out that all bank employees are evil people trying to stooge customers out of money. I have been working for NAB for nearly 20 years, yet I did not have a good grasp of my finances before reading your book.

I had a NAB home loan above 4.5% ‒ being young and naive I thought NAB would look after their employees and never realised there were better deals out there! After reading your book a couple of years ago I made the move to UBank to a home loan under 4% and have now secured a 3.35% loan.

There are many people working for NAB who do not understand finance and are in the same boat as most of your readers. There may be quite a few bankers out there who set out to do the wrong thing by our customers, but I think it very unfair that you make us all out to be like this.

NOTE: If you make this email public can you remove my name from it. Most of my team are barefooters but if management see this they may make it hard for the team. Some managers take the hard line whenever anything negative is said about the company by an employee.

Regards,

NABer

Hi NABer,

Given NAB has around 35,000 employees, it would be a bit rich for me to label them all as evil … which is why I didn’t. And clearly most are honest, hard working people like you.

What I did (comically) poke fun at is that many people in the bank’s call centres would be on sales targets, and a call from a Barefooter would be a yorker (in cricket terms … or perhaps a bouncer) if they don’t get what they want.

This week my inbox was chock full of people (like you!) who successfully used my ‘bitch don’t switch’ home loan script to score a much better deal on their biggest expense.

Thank you for reading,

Scott

Reminder: I first wrote about this years ago and highlighted the low fees. Today there are better bank accounts on offer. How do I know? Because my readers constantly email me about them! So before you do anything, google the best accounts on offer now.

The Best Bank Accounts After the RBA’s Rate Cut

Interest rates are officially at their lowest level, ever. Which means things are grim for savers.

So today I’m going to make sure you are not getting rogered by your bank.

And there’s a lot of it going on:

For example, did you know that, according to comparison site Mozo, banks cut rates on 59 separate savings and term deposit accounts in the month before the latest RBA decision?

That explains why the Financial Review this week reported that 80% of savings accounts are actually losing money after the effects of inflation.

They’re like the Oliver Twist of finance! More? You want more interest? (Ask your parents.)

Okay, so let’s talk basic transaction accounts.

I like a ‘Mark Waugh’ (all-rounder) type of account, which is why I have steadfastly stuck with ING’s Orange Everyday: it has zero fees (including no international fees), makes it easy-peasy to maintain my buckets, and pays decent interest. (Although today ING dropped the maximum interest rate on the account to 2.55%, in line with the RBA’s rate cut last week.)

Yet I’m not paid to promote anyone, so what about the competition?

ME Bank is good, though their tech feels like it was built by the same team who made the Sputnik.

On the other hand, Up Bank (a division of Bendigo Bank) has great tech and offers competitive rates on all your buckets … but it’s still a work in progress as they roll out their feature set.

Now let’s talk Mojo (savings) accounts.

I use UBank’s USaver, which pays 2.87% ‒ although you have to keep contributing $200 a month to maintain that rate. Still, if you’re boosting your Mojo, that works.

And the competition?

Well, there’s a bunch of online savers that pay bonus interest bribes, but they all fizzle out after a few months and revert to lower ongoing rates. Then again, the best of them revert to rates between 1% and 1.8%, which is still better than the vast majority of accounts out there.

Finally, if you want to lock in your money, the best 12-month $100,000 term deposits are with Arab Bank and Teachers Mutual (both at 2.7%), though it’s a slippery-dip from there (say a prayer for the retirees!).

Fact is, cash is trash at the moment, and it’s only getting worse.

Roger that!

Tread Your Own Path!

Reminder: I first wrote about this years ago and highlighted the low fees. Today there are better bank accounts on offer. How do I know? Because my readers constantly email me about them! So before you do anything, google the best accounts on offer now.

Dollarmites Out!

Yay! You made it into the Yarraville West Primary School newsletter:

“After consideration, school Council has decided that Yarraville West PS will no longer host the CBA Dollarmites banking program. Financial literacy is important, perhaps now more than ever. There are independent educational initiatives available for your family to investigate together, such as the federal government’s MoneySmart or books, and Scott Pape’s Barefoot Investor for Families.”

Thanks for educating our educators!

Susan

Hi Susan,

Thanks for sending this through!

Just to clear things up, my new school program isn’t about me selling books (I’ve sold enough already, and anyway, I’ve donated a copy to every school library in the country).

This is a not-for-profit program, and it’s funded from my own pocket (no funding from banks!). That way, I’m free to explain to the kids how much of a rip-off credit cards are, why Nimble loans suck, and the hidden cost of UberEats.

Now, since I launched the Barefoot Money Movement a few weeks ago, I’ve had thousands of teachers apply to pilot the program later in the year, from schools across the country and around the world.

My biggest discovery?

We are truly blessed to have so many hardworking teachers educating our kids.

Seriously, they’re passionate about their students and are determined to ensure they learn these lessons.

It’s been a very humbling experience.

Thank-you for reading,Scott

Scott