The Holiday from HELL

I am trying to dig deep and be strong and brave.

My husband has bowel and lung cancer with a poor prognosis. His oncologist encouraged us to take a family holiday for memory-making with our kids (9 and 11) before treatment starts. So we booked $2,300 in accommodation in Melbourne through Airbnb for July 3–7. Twenty-four hours before departure, the surgeon said my husband needed emergency lung surgery – no other dates available.

The surgeon provided a compassionate cancellation letter. The Airbnb host initially supported cancellation but then declined when it went through Airbnb. Airbnb says it’s the host’s decision, the host says it’s Airbnb’s. We got back $300 from $2,300. We’re now facing mounting medical bills, and a future without my husband. Paying for a holiday we can’t take is overwhelming. We paid with our Macquarie Black Card and have lodged a travel insurance claim, but I’m not holding out much hope. Any suggestions for who can help us get our money back?

Christine

Hi Christine,

First, I’m so sorry you’re going through this.

I spoke to Airbnb on your behalf. They’ve decided to give you a full refund.

I hope this helps ease just a little of the stress during such a heartbreaking time.

Wishing you strength and some peace in the days ahead.

Scott