I Built My Dream Home – Someone Burned It To The Ground

Hi Scott,

Five years ago I followed your Barefoot Steps, got debt free, and saved to build my first home. For two years I saved madly, buying furniture and appliances, watching my house being built. 

Each night I’d walk to the estate with my parents. It was our ritual.

A month ago, I picked up the keys. Over the next few weeks I moved everything in. The curtains finally went up. I was due to move in last Saturday.  

That night I woke to security notifications from my cameras. But when I went to check the feed, they were offline. I called 000. Police and firies met us there. 

Someone had broken in and set fire to the place. Everything is gone. Burnt, melted, or smoke damaged. My air con’s literally melted down the walls! I have insurance, but I’m concerned it won’t be enough with rising building costs. You lost your home to bushfire. Can you share what to expect and tips for navigating this?

Danu 

Hi Danu,

I’m so sorry this happened to you – it is absolutely heartbreaking. 

My advice on what to do next? 

Light a fire under your insurer. 

Most Aussies never read their insurance policy. The result is that claiming can be like playing poker against my sheepdog Lucky. Their policies are written by their own insurance lawyers to pay out as little as they have to. 

That’s why I’d strongly encourage you to take your policy and contact the Insurance Law Service on 1300 663 464. Ask them about your policy and what additional items you can claim. 

My specific advice? 

Do not cash settle.  

Your contents are covered up to a set amount. Once the loss assessor finishes their report, that money should be paid out. You’ll likely have a reinstatement policy, so get them to reinstate the building. Let them manage the entire enchilada.  

Your job is to stay on top of the insurer and be the squeaky, demanding wheel.

My golden rule of insurance claims is “Don’t ask, don’t get”.

My other golden rule is “If they say no, ask again in a slightly different way, in writing”.

(Also stay on top of the arson investigation too. Police reports and evidence of criminal activity can strengthen your claim and may unlock additional coverage you didn’t know you had.)

Right now, focus on the next step in front of you. You don’t have to solve everything at once. This event has become part of your story. It’s something that will stay with you and make you stronger.

Just you wait and see.